Draft: pending solicitor review
Legal
Terms of service
Terms for HR consultancies, employment solicitors and other qualified advisers who use Complian.
1. About these terms
Complian is a product of TLG Systems Ltd (Company No. 17181330, registered in England and Wales, registered office 12 Elms Road, Wokingham, England, RG40 2AA), referred to here as “we” or “us”. These terms apply between us and the firm that holds a Complian account (“you”, “the adviser”). Your use of the service on behalf of your firm means your firm accepts them.
2. What Complian does
Complian reads documents you upload for a client (such as a staff handbook or contract templates) and drafts an employment-law gap analysis. Each draft finding states whether the client's documents appear to meet, partly meet or miss an obligation, or whether that is unclear, and quotes the legislation and the client's document it relies on.
The service currently covers the obligations listed on our Employment Rights Act 2025 page and in each report, for employers in England, assessed as at the date stated on the report. It does not cover every employment law duty, and it assesses documents, not how the client operates in practice.
3. Outputs are drafts for your professional judgement
- Every finding Complian produces is a draft for review by you, a qualified adviser. It is not legal advice from us, and we do not advise your clients.
- You must review every finding. You can accept, edit or reject each one. A report cannot be exported until every finding has your decision.
- Exported reports are marked as reviewed by the named adviser. Once you export a report, its content is your work product and your advice.
- You are responsible for the advice you give your clients, including any decision to rely on, change or discard a finding.
- We verify that each quotation of legislation and of your client's documents appears word for word in its source. We do not guarantee that a finding's assessment is correct or complete.
4. Your responsibilities
- You confirm that you are entitled to upload each document and to have it processed by us for your client, and that your engagement with your client permits this.
- You keep your account credentials secure and make sure only authorised people in your firm use your account.
- You do not upload material that is unlawful, or special category data unless it is necessary for the review.
- You do not attempt to access another customer's data, interfere with the service, or use it to build a competing product.
5. Data protection
For documents and client information you upload, you are the controller and we are your processor. Our data processing agreement forms part of these terms and governs that processing. Our privacy policy explains how we handle other personal data.
6. Confidentiality and ownership
Your documents and your client's documents remain yours and theirs. We use them only to provide the service to you. The exported report belongs to you. We own the Complian software, rule sets and methodology.
7. Fees
Pilot: Five client reports over one month, each reviewed and signed off by you, for £500.
We invoice the fee and you pay by bank transfer. Payment terms are set out in your pilot agreement.
8. Availability and changes
We aim to keep the service available but do not promise uninterrupted access. We may update the rule set as the law changes; each report records the date it was assessed against and the rule set used.
9. Liability
Nothing in these terms limits liability that cannot be limited by law. Subject to that, our total liability to you is limited to the amount set out in your pilot agreement, and we are not liable for loss arising from advice you give based on an output you reviewed.
10. Ending the service
Either party may end these terms on written notice, as set out in your pilot agreement. When they end, we will delete or return your data as our data processing agreement sets out.
11. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.